Ntirety’s Response Plan to Coronavirus

Updated April 2020

With the continued spread of the novel coronavirus (COVID-19), Ntirety would like to share information regarding our response to these developments. The safety and health of both our customers and employees are always our primary concern for any situation.

Novel Coronavirus – COVID-19

According to the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), COVID-19 belongs to the same class of viruses as the common cold and MERS virus. One of the best resources for information on COVID-19 is the US Center for Disease Control. You can access this resource through the Center’s web site where they have a specific Coronavirus page found here: https://www.cdc. gov/coronavirus/2019-ncov/index.html

Normal Daily Basic Hygiene Protocols

According to the CDC, although the global risk posed by the virus is high, individual health risk is dependent upon exposure. Both the CDC and WHO advise following the guidelines below to minimize the chance of infection:

  • Frequently clean hands by using alcohol-based hand rub or soap and water
  • Avoid close contact with anyone who has a fever and cough. Cover mouth & nose when coughing or sneezing
  • If you have a fever, cough and difficulty breathing seek medical care early and share previous travel history with your health care provider. Self-quarantine at home until symptoms subside.

Ntirety will continue to monitor the situation closely and if additional guidelines or precautions be recommended, we will communicate and implement these guidelines or precautions immediately as applicable.

Ntirety ‘s Continuity of Operations

Ntirety has an internal Disaster Recovery & Business Continuity Plan already in place to provide direction to our internal teams and vendors in the event that a pandemic infection poses a health and safety threat to Ntirety customers, vendors or employees, or otherwise threatens Ntirety’s ability to effectively deliver continuous business services.

In preparation for any disaster or outbreak, Ntirety has implemented the applicable sections of our Disaster Recovery & Business Continuity Plan. The following protocols are being enforced or are being monitored for implementation if deemed necessary:

  • Expanded cleaning frequencies in high traffic common areas and provide hand sanitizer stations at entry locations
  • Transitioned to a minimum critical onsite staff level
  • Effective March 25th, all customer and vendor access to Ntirey facilities is restricted to appointments made 24 hours in advance through our customer service portal
  • We encourage our customers to take advantage of our Remote Hands services for any basic functions that may eliminate your needs for travel
  • Staff not critical to work onsite are not required to work remote and remain on network to maintain service continuity
  • Maintain Customer Communication plan company-wide and per location with real-time updates of operation status and risk
  • Rotate in out-of-market resources from other locations in close geographical proximity and trained on Ntirety standard designs and standard operating procedures
  • Validate critical spare parts availability onsite and manufacturer stock availability
  • Engage critical suppliers to confirm Pandemic Response Plans and review their capacity to provide service continuity and compile a list of secondary suppliers for critical services
  • Maintain a close working relationship with local emergency responders and liaison with local field command chains to assist in expediting services when necessary
  • Maintain current guidance as issued by the government and/or ruling health organizational body

We have developed multiple contingency plans and do not anticipate any disruption of service or support. We are confident in our ability to adapt and ensure the safety of our employees and communities during this difficult time. While most of the Ntirety staff that can work from home are doing so, we are maintaining on-site data center personnel in the safest way possible in alignment with guidelines from the CDC and the WHO.

Furthermore, in cities and states where there have been lockdowns, our sites fall within the “Essential Critical Infrastructure Sector” along with healthcare institutions, utilities, and other critical or vital services. Our facilities are all classified as Essential Critical Infrastructure under the Department of Homeland Security – CISA Information Technology Sector guidelines. You can rest assured that our personnel and our suppliers will continue to be able to access our data center facilities during this crisis.

Safety, Security and Continual Support

Our top priorities – now and always – are the business continuity of our customers along with the health and safety of our employees and the communities in which we operate. Our most profound gratitude is with those in the medical profession on the front lines of confronting this public health emergency.

We will continue to operate with full transparency and keep you well-informed.

If you have any questions or concerns regarding our preparation, please direct any question to your local Ntirety team or email us at