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Call on our expertise as you need it, when you need it
In addition to recurring services, Ntirety offers OnDemand hours for your organization to use on an ad-hoc basis – over a 12-month period. Your organization can use these resource-specific hours to augment your current staffing abilities, or to receive OnDemand Ntirety assistance on items that are outside of the service level offering you purchase.
Expertise when you need it
Ntirety OnDemand Service Offerings
Ntirety will provide the Customer with ad-hoc, hourly database administration services to support the Customer’s database environment.
These hours will include:
Hours purchased are to be used toward database administration tasks only. Typical uses for these hours include, but are not limited to:
All services are provided remotely by Ntirety technicians from Ntirety locations.
Ntirety will provide the Customer with ad-hoc, hourly DevOps automation services to support the Customer’s cloud environment.
Hours purchased are to be used toward DevOps Automation tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly network services to support the Customer’s in-scope environment.
Hours purchased are to be used toward network administration tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly datacenter remote-hands services for the Customer’s environment within the Ntirety’s colocation environment.
Hours purchased are to be used toward datacenter operations tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly Amazon AWS consulting services to support the Customer’s Amazon AWS environment.
Hours purchased are to be used toward Amazon AWS consultation tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly AZURE consulting services to support the Customer’s AZURE environment.
Hours purchased are to be used toward Microsoft Azure consultation tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly compliance consulting services to support the Customer.
Hours purchased are to be used toward compliance consultation tasks only. Typical uses for these hours include, but are not limited to:
Ntirety will provide the Customer with ad-hoc, hourly Monitoring Insights consulting services to support the Customer’s environment.
Hours purchased are to be used toward Monitoring Insights tasks only. Typical uses for these hours include, but are not limited to:
What can OnDemand hours be used to accomplish?
There are multiple types of OnDemand services available for purchase, each leveraging a specific product team or service. Typical usage examples for each product can be supplied by your Ntirety Account Representative, but Customers are not limited to those specific requests.
Is there a minimum amount of time charged against any usage request?
Ntirety tracks utilization of time to the minute. All efforts will be recorded by rounding up actual time spent to the next full minute.
What happens if I do not use all of my hours in a 12 month period?
Up to 10% of the Customer’s original purchase may be “rolled over” into a second 12 month term. Any unused hours above the 10% are removed from the total number of remaining hours to be consumed. Additionally, if the Customer would like to purchase an additional bank of hours for future use prior to the original contract expiration, Ntirety will roll over 100% of any unused hours from previous contracts into the newly purchased contract period.
