There are five forces driving businesses of all sizes to the cloud.

  1. Growth
  2. Greater Competition
  3. Acknowledgment by most IT departments that Business Continuity and Disaster Recovery (DR) are difficult on an SMB scale.
  4. A requirement for greater agility; that is, for the business to be more agile with sufficient flexibility to respond to growth, competition and other changing needs more quickly and effectively.
  5. IT is expensive.

Simply put: SMBs can no longer keep pace with the advances in IT on their own. They need help. They need to leverage the cloud.

The increased use of the cloud by small, medium and large businesses alike has caused the number of Cloud Service Providers (CSPs) to grow and become more diverse in their offerings. This has made it more difficult for businesses to choose just the right CSP.

In order to find a suitable cloud service provider, you need to ask the right questions. Here are the most common questions HOSTING gets asked for the five most critical challenges involved in selecting a CSP:

Infrastructure Migration

How does the CSP size my environment so I am not overspending?

Can the CSP show me documented steps for a successful migration?

How is status delivered throughout the migration process?


Does the CSP have reference customers in my industry? Can I speak with them?

Does the CSP help support my compliance requirements?

What compliance standards does the CSP have expertise with? Are they certified as well?

What security services does the CSP offer? How are these services supported?

Additional Capacity

How do I measure capacity for my application so I am not being reactive?

What is my CSP doing to manage capacity so that I can increase resources dynamically?

How can I hedge my bets in managing additional capacity by utilizing a second CSP?

How does the CSP manage capacity?

New Application Deployment

How do I get my cloud resources quickly and accurately?

What architecture powers the CSP’s environment to ensure performance and availability?

How does the CSP determine its roadmap to keep up with the changes in technology?

How can either my company or our customers take advantage of the CSP’s automation, such as a self-service portal or API, to drive efficiencies?

Disaster Recovery

What levels of self- vs. managed services does the CSP offer for disaster recovery (DR)?

What testing process does the CSP follow to make sure the DR plan will work so that no surprises arise at the time of disaster?

Which recovery SLAs are provided for my applications in case of a disaster?

How do I get help executing my DR plan when the time comes?


For more information and to read HOSTING’s full white paper 20 Questions to Ask When Selecting A Cloud Service Provider, please visit