Remote DBA Manage Service Level
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Ntirety’s Database Manage service level consists of core production DBA tasks and functions for SQL Server, Oracle and MySQL environments, particularly:
- Backup Assurance – ensure that backups are set up properly and that they run successfully on the established interval. Test Restores periodically.
- Database Maintenance – essential Production DBA tasks - manage space, memory, indexes, tables, schema objects etc.
- Manage the Patch cycle – Investigate, Test, Implement, Document
Additionally, the Database Manage level of service includes the Ntirety Monitoring Suite and the Database Service Desk. The Database Service Desk operation, staffed by junior DBAs, provides 7x24x365 resources who are equipped to:
- Categorize Service Requests and/or Incidents
- Classify and Prioritize Service Requests
- Locate applicable resolution procedure
- Troubleshoot incident, Run/Rerun jobs
- Escalate as necessary per customer-defined procedures
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