Remote DBA Services - Plans

Business Basic Business Plus Mission Critical
Frequency of Monitoring 24 x 7 24 x 7 24 x 7
Days of Coverage Monday to Friday Monday to Friday 7 Days a week
Hours of Coverage 7:00 a.m. to 7:00 p.m. 24 Hours 24 Hours a Day
Notification Time Within
2 Hours
of Alert		 Within
1 Hour
of Alert		 Within
15 minutes
of Alert
Activity Review of:
  • Proactive Maintenance
  • Problem Correction
  • Patches
  • Phone Support
 included included included
World-Class Database Monitoring and Analytical Tools from Veritas included included included
OneView Portal Access included included included
Monthly Reports included included included
Ntirety Problem Tracking System included included included
Ntirety Best Practices System included included included

Business Basic

This Remote Database Administration plan is designed to support small and medium–scale Oracle and Microsoft SQL Server database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 24x7 monitoring of the database and a two-hour response rate for problems detected during weekdays and within stated hours of coverage.

Business Plus

This Remote Database Administration plan is designed to support medium and large–scale Oracle and Microsoft SQL Server database servers with a large volume of transactions and number of users, but with activity that is limited to weekdays. This service level offers 24x7 monitoring of the database and a one-hour response rate to problems detected during the coverage window.

Mission Critical

This Remote Database Service plan is designed to support large–scale mission critical Oracle and Microsoft SQL Server database servers with a high volume of transactions and number of users. This service level offers 24x7 monitoring of the database and a 30-minute response frame for problems detected.