Remote DBA NsureDB™ Service Level

The NsureDB™ service is ideal for organizations seeking 24x7 SQL Server, Oracle and MySQL database monitoring and support as well as emergency remediation efforts in the event of a database emergency.   NsureDB allows you to focus on the day-to-day operations of your company while we keep a watchful eye on your critical data as part of an extremely cost-effective service.

Ntrust® Database Appliance

Ntrust™ is the proprietary database appliance platform that is unique to Ntirety’s Database Administration as a Service®.  Ntrust comes equipped with a database tool suite that Ntirety's team of Database Administrators have created over time including a heart beat process; log analyzers, Backup Assurance and many other tools.  Ntrust also incorporates best-of-breed database tools developed by leading software vendors.

Ntirety has designed its Ntrust Database Appliance with flexibility and deployment options in mind.  Specifically, Ntrust is available in physical (1U rack-mounted configuration) and virtual (VMware ESX or Citrix XenServer container) configurations, both of which have been engineered at Ntirety to facilitate our monitoring and managing of our clients’ database environments in an optimal manner.

24x7  Monitoring System

The Ntrust Database Appliance monitors the client database environment and relays status of the key database health attributes with the Ntirety Database Operation Center.  Amongst these attributes are:

  • Database Availability
  • System Resource Usage
  • Physical Memory
  • Virtual Memory (Swap)
  • Disk Space
  • CPU Utilization
  • Disk I/O
  • Network I/O
  • Buffer Cache
  • Database Error Log

Based on pre-defined thresholds, the Database Operations Center can automatically “self-heal” numerous database error conditions.  In fact, Ntirety currently self-heals close to 50% of all system alerts.  Alerts that are not resolved through self-healing are automatically passed through to the Ntirety Service Desk.

24x7 Database Service Desk

The Tier One Database Service Desk operation, staffed 24/7 by database technical specialists and DBAs in-training,  provides resources who are equipped to:

Categorize Service Requests and/or Incidents

  • Classify and Prioritize Service Requests
  • Locate applicable resolution procedure
  • Troubleshoot incident, Run/Rerun jobs
  • Escalate per necessary per customer-defined procedures

Database Patching

As part of the NsureDB service, Ntirety will ensure that essential database patches are applied. The Ntirety Patch Management process includes Investigating, Testing, Applying and Documenting Patches.   Patch Management includes Oracle’s quarterly Critical Patch Updates and Dot Releases or Microsoft’s SQL Service Packs, for example. 

Reporting

Ntirety provides customers with a base set of reports on a monthly basis, including: 

  • Capacity Planning Report
  • Notification Summary Report
  • Technical Summary Report
  • Utilization Comparison Report
  • Service Metrics Report

Emergency Database Remediation

Any Database Emergency, whether detected by the Ntirety Monitoring System or declared by the Client, will trigger escalation to an Ntirety Database Administrator.  Furthermore, Ntirety’s SLA guarantees response within 15 minutes for all Database Emergencies.  The DBA is responsible for working the Emergency issue through to resolution.  This Emergency Remediation service, part of NsureDB, is available 24/7.