ManageDB™ Service Level
Ntirety’s ManageDB™ service provides essential production database administration tasks for SQL Server, Oracle and MySQL databases. In addition to our 24x7 monitoring and support system, the ManageDB package includes our full backup and restore program as well as in-depth database maintenance procedures performed by our experts.
The ManageDB service is ideal for clients looking to go beyond basic database monitoring to ensure that their critical data is backed up properly and that their database is being given consistent, in-depth care and attention from our expert team of DBAs.
Ntrust® Database Appliance
Ntrust™ is the proprietary database appliance platform that is unique to Ntirety’s Database Administration as a Service®. Ntrust comes equipped with a database tool suite that Ntirety's team of Database Administrators have created over time including a heart beat process; log analyzers, Backup Assurance and many other tools. Ntrust also incorporates best-of-breed database and monitoring tools developed by leading software vendors.
Ntirety has designed its Ntrust Database Appliance with flexibility and deployment options in mind. Specifically, Ntrust is available in physical (1U rack-mounted configuration) and virtual (VMware ESX or Citrix XenServer container) configurations, both of which have been engineered at Ntirety to facilitate our monitoring and managing of our clients’ database environments in an optimal manner.
24x7 - Monitoring System
The Ntrust Database Appliance monitors the client database environment and relays status of the key database health attributes with the Ntirety Database Operation Center. Amongst these attributes are:
Based on pre-defined thresholds, the Database Operations Center can automatically “self-heal” numerous database error conditions. In fact, Ntirety currently self-heals close to 50% of all system alerts. Alerts that are not resolved through self-healing are automatically passed through to the Ntirety Service Desk.
24x7 Database Service Desk
The Tier One Database Service Desk operation, staffed 24x7 by U.S.-based DBAs in-training, provides resources who are equipped to:
As part of the ManageDB service, Ntirety will ensure that essential database patches are applied. The Ntirety Patch Management process includes Investigating, Testing, Applying and Documenting Patches. Patch Management includes Oracle’s quarterly Critical Patch Updates and Dot Releases or Microsoft’s SQL Service Packs, for example.
Backup & Restore
Under the ManageDB, Ntirety’s experts will perform checks and diagnostics on client systems to determine the viability of current backup and restore procedures. Once a proper backup and restore process is established, Ntirety provides ‘Backup Assurance”, confirming that 1) the backup jobs ran as scheduled, and, 2) that backups ran to either Success or Failure.
On a periodic basis, Ntirety will revalidate the proper setup of backup and test restore capability.
In addition to our Backup & Restore program, ManageDB includes the implementation of Ntirety’s hands-on database maintenance plans. The ManageDB service level ensures that our experts take the initiative to actively analyze and maintain your database. Database maintenance includes, but is not limited to, the management of space, data tables, and indexes to streamline and maximize the power of your database.
Ntirety provides customers with a base set of reports on a monthly basis, including:
Emergency Database Remediation
Any Database Emergency, whether detected by the Ntirety Monitoring System or declared by the Client, will trigger escalation to an Ntirety Database Administrator. Furthermore, Ntirety’s SLA guarantees response within 15 minutes for all Database Emergencies. The DBA is responsible for working the Emergency issue through to resolution. This Emergency Remediation service, part of ManageDB, is available 24/7.