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Technical Service Desk Support I

Immediate Opening as of 08/22/11

General Purpose

The position requires receiving trouble calls and logging accurate and concise trouble tickets. Responsible for updating tickets daily, managing trouble tickets efficiently and providing appropriate follow-up with clients and DBA Team.

Must have a understanding of Operating systems, basic UNIX, LINUX, WINDOWS and networking skills. Of critical importance are excellent customer service and communication skills. Being able to quickly learn new database support skills is also very important for the candidate to be successful in this position.

Main Job Tasks and Responsibilities

respond to requests for technical assistance via phone and electronically
diagnose and resolve technical software issues
research questions using available information resources
advise client/DBA on appropriate action
follow standard help desk procedures
log all help desk interactions in ticket system
redirect problems to appropriate resource
identify and escalate situations requiring urgent attention
track and route problems and requests; document resolutions
prepare activity reports
stay current with system information, changes and updates

Additional Duties:

Apply Microsoft Windows updates
Download the Microsoft Baseline Security Analyzer
Perform Microsoft Audits
Education and Experience
2 yr Associate Degree in Computer Science or related field.
Ntirety will provide training
Understanding of UNIX, LINUX, Windows, Oracle, SQL Server, MySQL a plus

Key Competencies

oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
planning and organizing
attention to detail

Send Resume to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Alternatively, you can mail your cover letter and resume directly to Ntirety at the following address:

Ntirety LLC

ATTN: Recruiting – New Candidates

980 Washington Street, Suite 124

Dedham, MA 02026